Privacy Policy

1. Introduction

KitMate ("we", "us", or "our") operates the KitMate vehicle lifecycle management application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By accessing or using KitMate, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and profile picture. We do not store your password — authentication is managed by a trusted third-party identity provider.

2.2 Vehicle Data

You may provide information about your vehicles, including make, model, year, VIN, registration details, purchase date, purchase price, and odometer readings. This data is stored to provide you with lifecycle management features.

2.3 Files and Photos

You may upload documents (ownership certificates, insurance papers) and photos of your vehicles. These files are stored securely in encrypted cloud storage and are accessible only to your account.

2.4 Usage Data

We automatically collect basic usage information such as IP address, browser type, pages visited, and timestamps. This data helps us improve the service and diagnose issues.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the KitMate service
• Send you reminders about vehicle registration renewals, inspections, and photo updates
• Generate sale export documents (PDFs) when you sell a vehicle
• Improve and personalise your experience
• Respond to your enquiries and support requests
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data with the following categories of third parties, solely to operate the service:

• Authentication providers — to securely manage your identity and login
• Cloud infrastructure providers — for data storage, file hosting, and application delivery
• Email service providers — to send transactional emails such as reminders and notifications

We may also disclose your information if required by law, regulation, or legal process.

5. Data Storage and Security

Your data is stored using industry-leading cloud providers. All data is encrypted in transit (TLS/HTTPS) and at rest. We use industry-standard security measures including secure token-based authentication and role-based access controls.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your account data and vehicle information for as long as your account is active. If you delete your account, we will remove your personal data and uploaded files within 30 days. Some data may be retained longer if required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for data processing
• Lodge a complaint with a data protection authority

For Australian residents, your rights under the Privacy Act 1988 and the Australian Privacy Principles (APPs) apply. To exercise any of these rights, contact us at the email below.

8. Cookies

KitMate uses essential cookies for authentication session management. We do not use advertising or tracking cookies. No third-party analytics cookies are used without your explicit consent.

9. Children's Privacy

KitMate is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: privacy@kitmate.co